This Service Fulfillment Policy outlines the operational procedures, fulfillment timelines, and service execution standards applied to all meal preparation and custom catering services provided by personalfuelco through www.personalfuelco.com.

By placing an order or paying a booking deposit on www.personalfuelco.com, you agree to the fulfillment parameters described below.

1. COMPANY & SERVICE DETAILS

  • Brand Name: personalfuelco
  • Website: www.personalfuelco.com
  • Operating Entity: personalfuelco
  • Registered Address: 33 Metcalfe Road, Skippers Lane, Middlesbrough, TS6 6PT, United Kingdom
  • Contact Email: craft@personalfuelco.com
  • Telephone: +44 1642 909850

personalfuelco provides bespoke meal preparation and event catering management services according to individual specifications supplied during customer inquiries.

2. SERVICE FULFILLMENT TIMELINE & STAGES

To maintain efficient kitchen operations and high standards of culinary preparation, each order progresses through standard fulfillment phases within realistic operational timeframes:

Stage 1: Initial Booking & Kitchen Reservation (Day 1)

  • Action: The client selects the desired service structure on www.personalfuelco.com and submits the online booking deposit.
  • Timeline: An automated booking acknowledgement email is sent within 1 to 2 hours of payment receipt.
  • Fulfillment Allocation: Payment of the online deposit reserves dedicated kitchen operational time and initiates initial menu planning.

Stage 2: Service Specification & Balance Confirmation (1–2 Working Days)

  • Action: Our operational team contacts the client to confirm specific ingredient preferences, portion arrangements, dietary disclosures, and service schedules.
  • Timeline: Direct communication takes place within 24 to 48 hours following initial booking deposit receipt.
  • Finalization: The remaining service balance is collected upon final menu approval prior to kitchen commencement.

Stage 3: Ingredient Sourcing & Culinary Preparation (1–3 Working Days)

  • Action: Fresh ingredients are procured, and our culinary staff prepares, portions, and seals meals in accordance with the agreed-upon specification.
  • Timeline: Prep completion takes 24 to 72 hours depending on total order volume and menu complexity.

Stage 4: Service Completion

  • Completion Definition: Service fulfillment is deemed complete once the customized meal package has been freshly prepared, packaged to temperature standards, and made ready for local collection or dispatch as specified in the agreed booking schedule.

3. ORDER MODIFICATIONS & CANCELLATIONS

  • Modification Window: Any adjustments to meal options, ingredient choices, or operational dates must be requested in writing at least 48 hours prior to the scheduled kitchen preparation date by contacting craft@personalfuelco.com.
  • Cancellation Eligibility: Cancellations requested within 24 hours of paying the initial booking deposit are eligible for a refund, provided kitchen preparation or raw ingredient sourcing has not commenced.
  • Perishable Service Exception: In alignment with UK Consumer Contracts Regulations 2013 and European consumer regulations on perishable custom items, orders cannot be modified or refunded once active ingredient sourcing or kitchen preparation has begun.

4. ALLERGEN MANAGEMENT & CUSTOMER DISCLOSURE

  • Clients are required to disclose any known allergies, food sensitivities, or dietary restrictions during the menu confirmation stage (Stage 2).
  • While our staff follows established kitchen hygiene protocols, meals are prepared in commercial facilities that process standard food allergens (such as gluten, dairy, nuts, eggs, soy, and sesame). Complete exclusion of trace airborne allergens cannot be guaranteed.

5. CUSTOMER SUPPORT & FULFILLMENT ENQUIRIES

If you have questions regarding the status of your order fulfillment or wish to update your booking parameters, please reach out to our team:

  • Email Support: craft@personalfuelco.com (Written inquiries receive a response within 24 hours during regular working periods)
  • Telephone Support: +44 1642 909850
  • Postal Address: personalfuelco, 33 Metcalfe Road, Skippers Lane, Middlesbrough, TS6 6PT, United Kingdom