At personalfuelco, operated via www.personalfuelco.com, we prioritize the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard personal data when you visit our website, communicate with us, or engage our custom meal preparation and catering services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).

1. DATA CONTROLLER

The data controller responsible for your personal information collected on this website is:

  • Website / Data Controller: www.personalfuelco.com
  • Brand Name: personalfuelco
  • Postal Address: 33 Metcalfe Road, Skippers Lane, Middlesbrough, TS6 6PT, United Kingdom
  • Email: craft@personalfuelco.com
  • Telephone: +44 1642 909850

2. INFORMATION WE COLLECT

We collect personal information necessary to deliver our tailored meal preparation and order fulfillment services. This includes:

  • Contact & Identity Data: Full name, billing address, delivery address, email address, and telephone number.
  • Order & Service Details: Details regarding meal preferences, delivery scheduling, order history, and customer service inquiries.
  • Financial Information: Payment transactions are conducted via encrypted checkout protocols. We collect transaction reference IDs and payment confirmations required to fulfill orders.
  • Technical & Usage Data: IP address, browser type, operating system, and interaction details collected automatically through essential website cookies and standard log files.

3. PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary to fulfill orders, process deposits and balances, arrange deliveries, and manage customer accounts.
  • Legal Obligation: Compliance with UK and European statutory obligations, including financial recordkeeping, tax compliance, and commercial audit requirements.
  • Legitimate Interests: Operations optimization, service improvement, fraud prevention, and response to general customer service inquiries.

4. PAYMENT PROCESSING

All online financial transactions on www.personalfuelco.com are handled via our authorized payment service provider, Stripe.

  • When you submit payment information for deposit or balance payments, these details are transmitted directly to Stripe via secure, encrypted channels.
  • personalfuelco does not store complete cardholder primary account numbers (PAN) or card security codes on our servers.
  • Stripe processes financial data in compliance with Payment Card Industry Data Security Standards (PCI-DSS) and applicable financial privacy regulations. You may consult Stripe’s privacy policy for further details regarding their data protection standards.

5. DATA SHARING AND THIRD PARTIES

We do not sell, rent, or trade your personal information. We share personal data only with trusted service providers necessary to operate our business:

  • Logistics and delivery partners who transport fresh meal orders to your designated location.
  • Infrastructure providers hosting our website database, email communications, and core management tools.
  • Statutory authorities or professional advisers where required by UK or European law.

All third-party service providers are contractually obligated to process data confidentially and in full alignment with UK GDPR and EU GDPR standards.

6. DATA RETENTION PERIODS

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable UK and European laws:

  • Transaction & Financial Records: Retained for six (6) years following the end of the tax year in which the transaction occurred, in accordance with UK corporate tax and legal accounting requirements.
  • Customer Account & Service History: Retained for the duration of your active relationship with us, plus up to two (2) years following account inactivity to address any operational queries.
  • General Inquiries: Retained for up to twelve (12) months after the query is resolved.

Once the applicable retention period expires, personal data is securely deleted or anonymized.

7. YOUR DATA PROTECTION RIGHTS

Under UK and EU data protection legislation, you hold the following rights regarding your personal information:

  • Right of Access: The right to request copies of your personal data held by us.
  • Right to Rectification: The right to request correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your personal data under specific statutory conditions.
  • Right to Restrict Processing: The right to request that we limit the processing of your data.
  • Right to Data Portability: The right to receive your data in a structured, commonly used format.

To exercise any of these rights, please submit your request to craft@personalfuelco.com. We respond to statutory requests within one calendar month.

8. COOKIES & TRACKING

www.personalfuelco.com uses essential technical cookies necessary for session navigation, cart functionality, and secure checkout processing. Non-essential cookies, such as operational analytics, are deployed only with your consent where applicable.

9. AMENDMENTS TO THIS POLICY

We reserve the right to update this Privacy Policy to reflect operational or regulatory changes. Updated versions will be published on www.personalfuelco.com with a revised date.

10. CONTACT FOR DATA PROTECTION INQUIRIES

If you have questions regarding this Privacy Policy or our data handling practices, please contact us:

  • Email: craft@personalfuelco.com
  • Phone: +44 1642 909850
  • Address: personalfuelco, 33 Metcalfe Road, Skippers Lane, Middlesbrough, TS6 6PT, United Kingdom